If you should have a problem with a product, please let us know as soon as possible and we will begin taking action right away. We work on all brands we sell regardless of which authorized dealer you purchased it from. It is helpful if you have your serial number ready.
When appropriate, we will first attempt to diagnose and solve the problem using phone and remote connection. Our goal is to get you operating again without the time and expense of sending your computer in for shop repair.
If a shop diagnosis and repair is necessary, we will issue you a Return Authorization (RA) number based on your serial number. For repairs that are clearly outside of warranty, a non-refundable diagnostic fee will be deducted from any final charges. If work is not covered under warranty, we will provide an estimate before proceeding.
Occasionally, repairs can only be completed at the manufacturer. We will manage the work done for you at no additional charge, and keep you posted at critical junctures.
We will refund or exchange most items within Thirty (30) days of shipment, so long as you notify us within that time frame AND request a return authorization. To receive a return authorization, please provide the product serial number to your CoastIPC Sales Agent. For online purchases, provide the serial number to service at 866-412-6278 or [email protected]
We will issue a credit, refund or exchange for authorized returns under the following conditions:
- We will exchange defective items covered under warranty within the first thirty (30) days after shipment, so please notify us right away if there is a problem. We will exchange, credit, or refund the item, within 14 days of receipt at CoastIPC if all criteria has been met. Original shipping charges will not be refunded.
- Items returned for a refund or exchange must be in “As New” condition. “As New” applies to all items including components, accessories, and original packaging.
- Software may not be returned, refunded, or exchanged unless the software licensor allows transfer to a new product sold by CoastIPC.
- All items must be returned complete in original packing materials and including all manuals, parts and accessories. Items received incomplete may be refused for return, refund, or exchange. If missing items are available, they may be purchased to make the return complete.
- Return shipments are the responsibility of the owner. CoastIPC will ship exchanged items at ground rate with no charge.